FAQFrequently Asked Questions

Q. I’ve paid for Lender Software Pro, but I didn’t receive an email with a download link.
A. Check your spam settings as our email may be blocked. You should receive your download link within 30 minutes of your payment. If you don’t receive it and you have checked your spam, then please contact us for support.

Q. How many copies of your software do I need?
A. You just need a single copy of our software. All you have to do is copy it for each loan you have.

Q. Why are some spreadsheet cells protected?
A. In order that our software isn’t altered and given for free across the internet, we lock various cells to protect the spreadsheet and copyright notice.

Q. Why can’t I change the calculated cells?
A. It would be impossible for us to identify bugs if anyone was able to change the locked cells.

Q. What warranty and support do you provide?
A. We provide support via email on a reasonable endeavors basis. Read more on our support policy.

Q. What if I find a bug?
A. Please use this support form to contact us and send us a message.

Q. Will you provide upgrades?
A. We have a record of all customers who have purchased a copy of our software and their email addresses. If we release an updated version, e.g. to fix a bug, then you would be emailed a link to an updated version as soon as it is available. Please  note that we do not guarantee that we will ever release an updated version.

Q. How do I know I have the latest version?
A. If you have purchased Lender Software from us and if for any reason we have released a new version, we would always email you a copy of the updated software for FREE. The latest version will always be immediately uploaded for sale.

Q. How do I check to find the latest version?
To check that you have the latest version, open Lender Software Pro and go to the Setup sheet.

In Cell M4 it will show the version number. For example Version 1.7.1. Compare that number to the latest entry on the changelog which will show the latest version. If you are an existing customer and you are not using the latest version, it is possible our email was blocked by your spam filter. Please contact us for support and we will email you the latest version.

How to find the version number of Lender Software Pro you are using

Q. A friend sent me Lender Software Pro that they purchased and I need support
A. If you have received this software from a friend and not paid for it, then you may not have a fully working version and you are not entitled to support. In this case, you must delete it immediately and purchase a full version from us directly. Why risk not having a fully working version for only $49.99? Buy Lender Software Pro for $49.99.